CANCELLATIONS & RETURNS POLICY

IN ALL CASES OF RETURNS & CANCELLATIONS, YOU CAN RAISE THE REQUEST FROM RETURN CENTER . 

https://zari-banaras.myshopify.com/apps/return_prime 

NOTE: Refunds will be issued only via RazorpayX links and no other medium.

You can drop us an email on help@zaribanaras.com , you will get a response within 48 hours.

RETURN POLICY FOR INDIAN CUSTOMERS

We have two days return policy for selected products. All details mentioned on each product page, for more details kindly go through our policy. 

RETURNS BY INDIAN CUSTOMER

  • If the customer is unsatisfied with the product delivered then he/she can raise a return request of eligible products from the Returns Center OR can mail us at help@zaribanaras.com within 2 days from the date of receiving the parcel. After analysing the reason/reasons for return, if satisfied, Zari Banaras will arrange a pick-up from your place (reverse pick up may not be available on selected pin codes). We have two options for processing such returns :-
  1. Store Credit– We add amount equal to the product value to your ' Zari Banaras ' Account . You can use this credit amount during your next purchase with us. Store Credit will be issued only after we receive back the product and validate the return.
  2. RazorpayX Refund- We will refund deducting Rs.300/- per product (adjusted towards shipping & bank charges) . We need following bank details - Name, A/c no., IFSC Code, Bank,Branch to process the refund.
  • If the return is due to an error on our part (incorrect item sent, damaged/defective product), we will replace the product or reimburse the full invoice value as per customer demand.
  • Refund process (if customer requests for refund) will start only after we receive back the product and validate the return. Post receipt of the return package, we will proceed to inspect the same. In case a reverse pick-up is not done for any reason(due to any reason owing to customer or the courier company's mistake), responsibility lies on the customer to contact Zari Banaras to arrange for the pickup again. Failure to contact Zari Banaras timely to arrange the reverse pick-up again may lead to rejection for exchange/return request. Return requests will only be entertained if the customer has accepted only untempered package.

Once approved as an eligible return, we will issue your refund or store credit (as the case may be) of the appropriate amount within 10-15 days. If however the return is found not eligible for refund, we will courier the same back to you. In either scenario your return issue may be closed within 20-30 days of our receiving of the return package from you. Zari Banaras will not be liable for any damage that happens during return shipping.

The customer agrees not to dispute the decision made by Zari Banaras and accept Zari Banaras’s decision regarding the return validation that is - if the product is valid to be accepted as return or not. Non-Valid return will be sent back to the customer and the customer will be blacklisted for future purchases. Repeated refusal of COD orders might lead to barring of COD facility without any intimation. For repeated return of products from a customer i.e. more than 30% of the delivered products, the customer will be intimated that future orders on non-cancellation and non-return basis. Afterwards, all future orders will be processed on mentioned conditions.

Items to be returned must be unused, unworn, unwashed and undamaged. Return items will only be accepted in their original packaging, including but not limited to:  BOPP bags, tags attached on garments (tags should be attached to the product in its original condition, if tags are unattached or cut from the product in any means the return or exchange will not be accepted), boxes or tamperproof bags and all other items received by the customer. Any item/items that have been damaged, soiled, altered or not in its original condition will not be accepted and will be sent back to the customer.

No returns, refunds or exchanges will be accepted for the following items:

  • Custom made products/Products personalised to your requirement
  • Jewellery
  • Dusshera Sale (Free Saree Sale)
  • On the products with which it is specifically mentioned that it is not eligible for return/exchange.
  • Product Sold during clearance, festival sale, offers and Coupon applied Sale.
  • Luxe Collection Products (In an exceptional cases we only exchange)
  • Lehengas, Anarkalis and Salwar Suits

 Refunds are made as follows:

  1. If the payment was made in cash then the refund is made in the form of a bank transfer. 
  2. If the payment is made using a credit/debit card (or any form of net banking) then the amount is credited back to the same account/card from which the payment was made.

CANCELLATIONS BY INDIAN CUSTOMER

If unfortunately you have to cancel an order, please do so within 24 hours of placing the order by contacting us at help@zaribanaras.com

  • If you cancel your order within 24 hours, we will refund the full amount to the card used for making the payment.
  • No request for cancellation will be entertained after 24 hours of placing the order.

The customer agrees not to dispute the decision made by  Zari Banaras and accept Zari Banaras’s decision regarding the cancellation.

INTERNATIONAL CUSTOMERS

RETURNS BY INTERNATIONAL CUSTOMER

In the unfortunate event of you returning Zari Banaras’s products, here is our policy on returns by International customers:

  1. Products that are eligible for return, can be returned within 2 days of receiving the merchandise. In case of products ineligible for returns, it is mentioned in that particular product details. 
  2. Not all products are eligible for returns. Please make it a point to understand which products are eligible for returns before purchasing.
  3. Zari Banaras team must receive and approve your return request. Once your request is received and approved, you will be asked to ship across the products to Varanasi, India, the shipping cost will not be borne by Zari Banaras. Return Address will be confirmed to you by mail only.
  4. Responsibility of the safety of the product returned by the customer lies with the customer only. Zari Banaras will not be held responsible for the damage caused during the transit of the product from the customer to Zari Banaras return address.
  5. Once returns are received by us and clear quality checks, you can choose to receive store credit or get a refund on your original credit or debit card used for payment. A deductible re-stocking fee of Rs.1500-4000/- per product will be applicable for all the returns.
  6. In the unlikely event that your merchandise arrives damaged or you receive the wrong product, you should email us at help@zaribanaras.com.in a photo of the damaged product with. You must email us about any damaged items in your shipment within 48 hours of receiving your order. In such cases, we offer a full refund after evaluating the condition at our end. 
  7. All Custom Duties levied for return of the product will be borne by the customer.
  8. All returns are subject to the discretion of Zari Banaras.

Items to be returned must be unused, unworn, unwashed and undamaged. Return items will only be accepted in their original packaging, including but not limited to:  BOPP bags, tags attached on garments (tags should be attached to the product in its original condition, if tags are unattached or cut from the product in any means the return or exchange will not be accepted), boxes or tamperproof bags and all other items received by the customer. Any item/items that have been damaged, soiled, altered or not in its original condition will not be accepted and will be sent back to the customer. No returns, refunds or exchanges will be accepted for the following items:

    • Custom made products/Products personalised to your requirement
    • Accessories(including Shawls, stoles, wrap and others)
    • Handbags (including clutches)
    • Jewellery
    • On the products with which it is specifically mentioned that it is not eligible for return/exchange.
    • Product Sold during clearance, festival sale, offers and Coupon applied Sale.
    • Orders where discount code is applied.
    • Luxe Collection Products
    • Lehengas and Anarkalis

 Refunds are made as follows:

  1. If the payment was made in cash then the refund is made in the form of a bank transfer.
  2. If the payment is made using a credit/debit card (or any form of net banking) then the amount is credited back to the same account/card from which the payment was made.

CANCELLATIONS BY INTERNATIONAL CUSTOMER

If unfortunately you have to cancel an order, please do so within 24 hours of placing the order by contacting us at help@zaribanaras.com

  • If you cancel your order within 24 hours after placing the order, we will refund the full amount to the card used for making the payment after evaluating the reason for cancellation.
  • No request for cancellation will be entertained after 24 hours of placing the order.

CANCELLATION BY ZARI BANARAS:

Please note that there may be certain orders that we are unable to accept/fulfill and can be cancelled. We reserve the right at our sole discretion to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include but are not limited to limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verification or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged the said amount will be reversed back in your Card Account. The customer agrees not to dispute the decision made by Zari Banaras and accept Zari Banaras’s decision regarding the cancellation.